Travertino Silver Travertine

FAQs About Our Stone & Services

Answers to frequently asked questions about MGD, our materials and services. We hope you’ll find these frequently asked questions and answers helpful. If you still have questions, please feel free to contact us for a timely response to any questions you have.

Frequently asked questions

What types of stone do you offer?

We offer a wide variety of natural stone and engineered surfaces. Our natural selection includes marble, granite, limestone, slate, travertine, quartzite and slate. Our engineered range includes sintered-stone like Dekton and Neolith, porcelain and quartz. All products are sourced directly from leading suppliers and fabricated to spec for your project.

Yes, we provide samples for you to view and compare. You can visit our showroom or request samples to be sent to your location.

Maintaining marble and granite surfaces is simple. Use a mild detergent and warm water for regular cleaning. Avoid acidic or abrasive cleaners to prevent damage. For more detailed maintenance tips, check our marble and granite care blog post.

Absolutely! We provide professional installation services to ensure your marble and granite surfaces are fitted perfectly. Our experienced team handles everything from measuring to installation with precision.

The lead time for custom orders varies depending on the complexity and size of the project. Generally, it takes 7 to 10 days from order confirmation to installation, subject to lead times from our suppliers on the specific stone required. Contact us for a more specific timeframe for your project.

You can get a free quote online by filling out our request form with the details about your project. We aim to respond within 24 hours with an estimate.

We serve many areas across the UK, including Herefordshire, Worcestershire, Gloucestershire, Monmouthshire, Shropshire, Mid-Wales, West Wales, Warwickshire, Bristol and Avon. Contact us to find out if we can deliver and install in your area.

Our marble and granite are sourced with sustainability in mind. We work with suppliers who follow eco-friendly practices, ensuring our materials have a minimal environmental impact.

Yes, we offer warranties on all our marble and granite products. The warranty covers material defects and workmanship. Please refer to our warranty policy for more details.

You can contact our customer support team via phone, email, or the contact form on our website. We’re here to assist you with any questions or concerns.

To ensure a precise fit, all base units must be fixed in their final positions and level. If you are having an undermount sink, it should be on-site (though not fitted), and we will need the specifications for your hob and taps. Generally, existing temporary worktops should be removed, though in some cases we can template over them—please discuss this with the team when booking.
We are specialists in stone fabrication and installation, but we are not certified plumbers or electricians. While we will fix the sink to the stone and drop the hob into the cutout, you will need to arrange for a qualified tradesperson to connect the water, gas, and electricity after our installation is complete (usually 24 hours later to allow adhesives to cure).
This depends heavily on the material. Dekton and Neolith are extremely heat resistant and can handle hot pans directly. Granite is very heat resistant but thermal shock is a rare risk, so trivets are recommended. Quartz contains resin which can burn or discolour under extreme heat, so you must always use a trivet or hot rod with Quartz surfaces.
We always aim to avoid joints (seams) wherever possible, especially on islands. Whether a joint is needed depends on the slab size of your chosen material (usually around 3m x 1.4m to 3.2m x 1.6m) and access to your property. If a joint is required, we use colour-matched epoxy to make it as discreet as possible.
Quartz, Dekton, and Porcelain are non-porous and never require sealing. Natural stones like Marble and Granite are porous to varying degrees. We seal all natural stone prior to installation, but Granite and Marble will require re-sealing periodically (usually once a year) to maintain their resistance to staining. This is a simple wipe-on process.
Absolutely. However, material selection is critical outdoors. We recommend Granite, Dekton, or Porcelain for outdoor BBQ areas as they are UV stable and frost resistant. We generally avoid using standard Quartz outdoors as direct sunlight can cause the resin to fade or yellow over time.
The standard thicknesses for stone slabs are 20mm and 30mm. 30mm is the traditional choice for kitchen worktops, while 20mm offers a sleek, modern profile often used for splashbacks and upstands. We can also create “mitred edges” to give the appearance of a much thicker block (e.g., 50mm-100mm) without the heavy weight.